HOMECARE.NG · PLAIN-LANGUAGE RULES

Know the agreement before the HomeCare Pro arrives.

These documents explain how bookings, home access, payments, laundry, travel, safety and service recovery work. Every confirmed visit keeps the versions accepted for it.

📖terms-ng-draft-v1.9Terms and Conditions

The agreement for accessing HomeCare, creating an account, booking services, using the wallet and interacting with customers, HomeCare Pros and support.

Read policy →🧹service-ng-v1.6Service terms

The general interior-cleaning scope, property requirements, service timing, scope changes, quality recovery and conduct rules.

Read policy →➕addons-ng-v1.4Add-ons policy

Rules for clothes washing, guarded ironing, home and pantry organization, market errands and onsite add-on approval.

Read policy →📍travel-ng-v1.2Travel and service-area policy

How travel is included in customer pricing while internal coverage bands determine availability and HomeCare Pro allowances.

Read policy →💳wallet-ng-v1.5Wallet and rewards terms

Wallet and card payments, linked cards, reserved balances, withdrawals, refunds, tips, bills and reward limits.

Read policy →🛡️privacy-ng-v1.3Privacy notice

How customer details, HomeCare Pro verification, home, location, payment, media and support data are used and protected.

Read policy →🛟safety-ng-v1.2Platform safety

Verification, protected contact, home access, prohibited work, incidents and off-platform conduct.

Read policy →🧽cleaner-agreement-ng-draft-v1.0HomeCare Pro Agreement

The work, earnings, conduct, customer-contact and fair-review rules for approved cleaning professionals working through HomeCare (“HomeCare Pros”).

Read policy →📌visit-brief-ng-v1.8Visit Brief

The scope, supplies, arrival, start PIN, onsite changes, mismatch and no-access rules saved with every visit.

Read policy →↩️cancellation-ng-v1.1Cancellation and refunds

Customer cancellations, no-access, company failure, released reservations and HomeCare Pro turnout compensation.

Read policy →